Refund policy
Last updated: [20/04/2026]
1. Returns
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging, tags, and accessories
- Proof of purchase (order ID) is required
2. Non-Returnable Items
We do not accept returns for:
- Personal care items (for hygiene reasons)
- Used or damaged items (not caused by us)
- Items without original packaging
- Clearance / sale items (if applicable)
3. Damaged / Wrong Product
If you receive:
- Damaged product
- Wrong item
You must contact us within 48 hours of delivery with:
- Unboxing video
- Product photos
4. Refunds
Once we receive and inspect the returned item:
- Refund will be processed within 5–7 business days
- Refund will be credited to:
- Original payment method (Prepaid orders)
- Bank account (for COD orders)
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placing
- Once shipped, cancellation is not allowed
6. Return Shipping
- Customer pays return shipping (for normal returns)
- FREE return if product is damaged or wrong
7. Late or Missing Refunds
If refund not received:
- Check your bank account
- Contact your bank/payment provider
- Still not received? Contact us
8. Contact Us
📧 Email: primebuy347@gmail.com
📞 Phone/WhatsApp: [9797902510]